Customer support Representative- Check ‘n Go/Allied Advance Loan
Can you enjoy supplying service that is excellent building enduring consumer relationships? Do you want to go beyond conventional jobs that are retail begin to build your job? Have you got curiosity about being part of A financial that is industry-leading services? Do you want which will make the next move? In that case, we wish to speak with you!
Summary of Part and Key Accountabilities:
Our Customer Service Associates have reached one’s heart of everything we do at Check ‘Go and Allied Cash Advance, both right area of the Axcess Financial group of organizations. Every day in towns and towns around the world, they have been greeting clients, processing loan requests, responding to inquiries about services and products, marketing services, and much more — all because of the aim of delighting our respected clients. we offer cash solutions for genuine people and make an effort to function as the very first option for everyday economic solutions. We users give attention to building relationships to make sure client requirements are now being served utilizing the most useful services and products we are able to provide.
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Essential Duties:
- Relationship management: place our clients during the center of every thing we do. Exemplify our Product product product Sales tradition. Serve and teach clients in the product profile. Escalate dilemmas to your shop Manager, DDO, and Corporate Office if struggling to resolve the presssing problem straight because of the consumer.
- Cash maneuvering: Handle and count currency, money, and coins to incorporate handling a money cabinet, counting money deposits, going cash from safe safe to cash cabinet as well as other money control needs. Accountable for bank deposits or bank pick-ups. Balance batch that is individual with shop product product sales reports at end of time and help with resolving over/shorts as required.
- Loan processing: Perform necessary client verifications to validate information presented. Accurately process loans and deals per business policy.
- Conformity: accountable for conformity with company/State policy and procedures Federal that is including regulation relevant.
- Inbound/Outbound calls: response phone inquiries in reaction to questions that are general client applications, needs or any other dilemmas. Spot customer that is outgoing and collection phone phone calls prior to federal laws and shop running procedures.
- Brand Ambassador: improve the Check ‘n get brand name skillfully and make sure shop look ( external and internal) is maintained to business criteria. Help out with the execution of all of the business marketing plans and programs, ensuring accurate and set-up that is timely exceptional execution and within founded due dates.
Minimal Education and Enjoy Forced:
- Couple of years sales that are previous customer support experience chosen.
- Couple of years cash control experience preferred.
- Will need to have personal dependable transport in conformity with posted policy and procedure. This could NOT add transportation that is general public transport from family members or buddies. Must keep a valid license and Automobile that is valid Insurance used by the organization.
Real Needs:
Also, you can expect: competitive compensation (base pay + incentives) and advantage programs ( e.g., medical dental, term life insurance), a good premium time off system, 401k retirement plan, tuition reimbursement, as well as a work environment that is engaging.
About Axcess Financial:
Our company is a independently held business headquartered Cincinnati, Ohio whom provides revolutionary credit solutions that empower clients to take care of their individual funds whenever, where and exactly how they desire. It really is our objective to have individuals the funds they require whenever they require it. We make certain we achieve this in method this is certainly accountable and in their means.
Dedication to Diversity:
Axcess is dedicated to employing and keeping a diverse workforce. We have been proud to be the same Opportunity/Affirmative Action-Employer, making choices without reference to competition, color, faith, sex, sex identity or phrase, intimate orientation, nationwide beginning, genetics, impairment status, age, marital status, protected veteran status or just about any other class that is protected.
This publishing is supposed to spell it out the basic nature of this work expected to be done and it is perhaps perhaps perhaps not an extensive directory of all duties, duties and abilities needed for the career.
